1. Scope and operator
This policy applies to accounts, profiles, daily sharing, matching, chat, notifications, purchases and support in the Memo mobile app. Memo is for people aged 18 and over.
This page is hosted on the Memo website and describes data processing in the Memo app. Operator: AtLeastStill Software Ltd. Contact: contact@at-least-still.com.
2. Information we handle
- Accounts and profiles: account identifiers, authentication information, and the email address, nickname, birthday, gender, height, photos, biography, interests, personality tags, dating preferences, drinking and smoking status you provide. Phone and Instagram information are handled when you choose to provide them. Apple or Google sign-in supplies identity verification information.
- Content and interactions: Memos, photos, videos, comments, chat text, voice messages, matches, preferences and other interactions.
- Real-person verification: selfie photos or verification videos you submit, capture steps and video duration, and review status, results and records for verification and service safety. Verification media is handled separately from public profile photos and is not displayed as public posts or profile photos.
- Location and permissions: with your permission, location supports nearby content, distance filters and matching. Camera, photo library and microphone access support content you choose to capture, select or record.
- Device and service records: device and app versions, notification tokens, installation and app-instance identifiers, connection information such as IP addresses, usage events, and error and diagnostic records. Crashlytics reports in release builds include your Memo user identifier, stack traces and relevant diagnostic logs for troubleshooting, so these reports should not be considered fully anonymous.
- Transactions and safety: store transaction identifiers, subscription and entitlement status, reports, blocks and information you send to support. Apple or Google payment services process payment information.
3. Why we use information
- Create and authenticate accounts and provide profiles, Memos, nearby content, matching and chat.
- Deliver notifications you enable and verify purchases, subscriptions and entitlements.
- Review real-person verification submissions and handle reports, blocks, unusual activity and support requests to maintain the service and user safety.
- Analyze usage and errors to fix problems and improve features, and handle necessary records or lawful requests under applicable law.
4. Who receives information
Other users may see the profile, public Memos and interactions you share. Chat content is provided to participants in the conversation. Avoid sharing information you do not want others to obtain. Authorized reviewers handle verification media; other users may see verification status, but not the verification media.
We and relevant technical service providers process information needed to operate Memo. Memo uses Firebase Authentication for Apple and Google sign-in verification, Firebase Cloud Messaging for notifications, Firebase Crashlytics for error reporting, and integrates Google Analytics for Firebase for usage analysis. Google Cloud Storage stores uploaded photos, videos, voice messages and verification media. The Analytics SDK may automatically collect installation identifiers, device information and default usage events, depending on its version and configuration.
Apple and Google may also process information during sign-in or store purchases. Firebase Authentication processes data in the United States; other cloud and third-party services may process information in provider facilities outside Taiwan and have their own privacy and retention rules. Necessary information may also be disclosed to handle safety incidents or respond to lawful requests from authorities.
5. Permissions and choices
Manage location, notification, camera, photo library and microphone permissions in your device settings. Denying or disabling a permission may prevent the corresponding feature from working; real-person verification cannot be completed without submitting verification media. These device permissions do not control usage analytics or crash reporting.
You can edit your profile, manage content you publish, and use reporting and blocking in the app. Others may already have obtained or saved content you share.
6. Retention and account deletion
Accounts and content are retained while the service is in use, with subsequent handling based on deletion requests, transactions, safety and legal needs. Retention periods vary by information type and third-party service. Contact us about the retention or deletion status of specific information.
Request account deletion in the app’s user settings or email contact@at-least-still.com without reinstalling the app. After a successful request, ordinary account use stops and a 30-day recovery period applies. During that period, authenticate with your original sign-in method and explicitly choose recovery to cancel the request; signing in alone does not restore the account.
After the recovery deadline, the system begins clearing profiles, public Memos, matching information, uploaded media and verification information. The 30 days are a recovery period, not a guarantee that every system and backup completes deletion on day 30. Failed cleanup jobs are retried.
After profiles are cleared, user numbers, chat relationships and text history may remain in conversations. Personal information you included in message text may still be visible to the other participant. Deletion and recovery audit timestamps, transaction ownership, and necessary safety or legal records are retained for their corresponding purposes. Content others saved separately and third-party backups do not immediately disappear. Account deletion does not automatically cancel an Apple App Store or Google Play subscription; manage it separately in the original store.
7. Requests and contact
To request access to or a copy of your personal information, supplementation or correction, cessation of collection, processing or use, or deletion, email contact@at-least-still.com. We may request reasonable account verification to establish that you are the account holder and will handle requests according to applicable law and the actual status of the information.
Describe the request and provide information that identifies your account, but do not send passwords, full payment information or unrelated sensitive details. Without information needed to create an account or provide a service, the corresponding feature may be unavailable. Optional profile information is your choice.
8. Age and safety
Memo is not offered to anyone under 18. Report suspected underage accounts, child-safety concerns or inappropriate content through the app or contact us.
9. Policy updates
We will update this policy and its date when features, data practices or relevant requirements change. Material changes to data processing will be communicated through the app or another appropriate channel as needed.
Need help? contact@at-least-still.com