How to delete your Memo account

Request deletion in the app

• Open Memo and go to the account deletion entry in Settings.
• Read the recovery deadline, data-handling and subscription information, then confirm and submit.
• A successful request signs you out. Keep the recovery deadline shown on screen.

Without the app or access to your account

Email contact@at-least-still.com with the subject ‘Delete Memo account’ and your sign-in email or user ID. You do not need to reinstall the app. We will verify account ownership before processing your request. Do not send passwords or full payment information.

Account recovery and request status

A successful request starts a 30-day recovery period during which ordinary account use stops. To recover, authenticate using your original email, Apple or Google sign-in method and explicitly choose account recovery; signing in alone does not cancel the request. Consult the deadline shown at submission. Recovery is unavailable after that deadline or once cleanup has started.

Data retention and deletion

After the recovery deadline, the system begins clearing profiles, public Memos, matching information, uploaded media and verification information. Failed cleanup is retried; the 30 days do not guarantee that all data and backups have been deleted.

After profiles are cleared, user numbers, chat relationships and text history may remain, including personal information you disclosed in message text. Deletion and recovery audit timestamps, transaction ownership, and necessary safety or legal records are retained for their corresponding purposes. Third-party backups and content others saved separately do not disappear immediately. Contact us to request deletion of specific information or confirm progress.

Subscriptions are not cancelled

Deleting a Memo account does not automatically cancel Apple App Store or Google Play subscriptions. Go to the original store to cancel or manage the subscription so that future renewals are handled by the store.